Practice Policy

APPOINTMENTS

doctor-childWe use an appointments system at this practice and would ask you to please inform the receptionist if you need a longer appointment to discuss your health matter. If more than one family member requires attention please ensure that separate consecutive appointments are made. In the event that you are unable to keep your appointment please notify the receptionist as early as possible. Please let Reception staff know when you arrive at the surgery for your appointment.

Home visits are available by an accredited and certified Practitioners.

Call Dial-a-Doctor on 1300 030 030

If it is an Emergency you should go to the Emergency Department at a local Hospital

ACCOUNTS

All Patients are Bulk Billed to Medicare when a valid Medicare Card number is presented for the Appointment. Online verification with Medicare is available.
Where, there is no valid Medicare card a private fee will be charged, money is due on the day of the appointment. We prefer credit cards, however cash will be taken. An accounting fee will be charged for all accounts not settled at this time.
A standard consultation at this practice costs between $50.00 and $80.00 depending on the Doctor providing the service

TELEPHONE CALLS

The receptionist will be able to assist you in most cases, however if you wish to speak to your doctor, he/she may have to return your call when consultations have ended.

hos3REPEAT PRESCRIPTIONS

An appointment with you Doctor is required for all repeat prescriptions.

REFERRALS TO SPECIALISTS

If the doctor considers that a medical need exists for specialist treatment a referral will be provided. It is therefore important to make an appointment with the doctor who will discuss your problem with you and help you to decide on the appropriate course of action.

RECALLS

For patients who require regular check ups, immunizations and / or screening, we offer a recall service. This is done automatically unless we are advised that you would prefer not to be notified.

MEDICAL CERTIFICATES

Medical certificates are legal documents. In order to obtain a medical certificate for work a consultation with your doctor is required. It is not legal to back date a certificate.

RESULTS

Patients are required to make a follow up appointment to discuss any results. Urgent and Non Urgent Appointments, patients will be contacted by the Nurse to schedule an appointment.